Return Policy 

We are committed to providing quality products to our customers. While we hope that you are always satisfied with your EyeDesignStore.com purchase, we realize there are times that you may need to return a product. If you will need to return your product, please review the information below:

  • Returns must be made within fourteen (14) days of your receipt date for a refund.
  • All merchandise must be in its original, unopened, and unused condition.
  • com reserves the right to refuse return of any merchandise that does not meet the above return requirements in EyeDesignStore.com’s sole discretion.
  • Merchandise returned to EyeDesignStore.com will be processed within 7-10 business days of receipt. A confirmation email will be sent once your account has been credited. Refunds may only be issued in the same form as was utilized for payment. Please note the original shipping charges incurred at the time of purchase are non-refundable.
  • Please note that you will be responsible for the return shipping & handling charges.
  • For updates regarding your return, please contact [email protected] and include the return tracking number. Emails will be responded to within 1-2 business days.

 

Exchange Policy

We are happy to exchange any merchandise that is ordered in error. If you will need to exchange your product, please review the information below:

 

  • We accept exchanges on items purchased on com only up to fourteen (14) days after the original purchase.
  • Please submit your exchange request to [email protected] with your receipt and instructions on what item(s) to exchange. The request will be responded to within 1-2 business days.
  • Exchanges must be in its original, unopened, and unused condition.
  • com reserves the right to refuse exchange of any merchandise that does not meet the above requirements in EyeDesignStore.com’s sole discretion.
  • Please note that you will be responsible for the return shipping & handling charges.

 

Damaged Products Policy

We strongly encourage you to inspect all products immediately upon receipt. If you receive an item that is defective or damaged, you may contact customer service by email at [email protected] or by phone at 1-888-741-4242 (Mo.-Su. 10AM-7PM EST) within twenty-four (24) hours for a replacement. Items will not be replaced after twenty-hours (24) hours. The shipping costs are not refundable. Eye Design is not responsible for any damages or loses caused by selected shipping career.

 

Cancellation Orders Policy


All shipped orders that were unclaimed during 14 days after shipping date are final sales, no return or exchange is available.

Eye Design is not responsible for lost, damaged or returned packages after they have been shipped to customer 

 

 

Payment

For your convenience, we accept all major credit cards: Visa, MasterCard, American Express and the Discover Card.

 

Domestic Shipping Policy

Shipping rates & delivery estimates
 

All orders placed before 4PM EST are processed and shipped the same day. Orders placed after 4PM EST will generally be processed and shipped the next business day. All of our domestic packages are shipped via UPS/USPS.

Shipping charges for your order will be calculated and displayed at checkout.

Please note that every order over $199.00 will require signature.

 

USPS

Shipment method

Estimated delivery time

Shipment cost

USPS First Class

3 – 5 business days

$4.00

USPS Priority Mail

1 – 3 business days

$7.00

USPS Express

1 – 2 business days

$25.00

 

UPS

Shipment method

Estimated delivery time

Shipment cost

UPS Ground

1 – 5 business days

$13.00

UPS 2nd Day Air

2 business days

$35.00

UPS Overnight

Next business day

$65.00

 

Free Domestic Shipping

 

We are pleased to offer free shipping with orders over $99.99, $199.99, and $299.99.

 

$99.99+                       orders are shipped free with USPS Priority Mail (1-3 business days)

 $199.99+                    orders are shipped free with USPS Express (1-2 business days)

 $299.99+                    orders are shipped free with UPS 2nd Day Air (2 business days)

 

International Shipping Policy

Shipping rates & delivery estimates

 

All orders placed before 4PM EST are processed and shipped the same day. Orders placed after 4PM EST will generally be processed and shipped the next business day. All of our international packages are shipped via DHL.

 

Shipping charges for your order will be calculated and displayed at checkout.

Please note that every order over $199.00 will require signature.

 

Free International Shipping

international shipping

 

Shipment Confirmation and Order Tracking

You will receive a shipment confirmation e-mail once your order has shipped containing your tracking number. The tracking number will be active within 24 hours.

 

Price and Product Specification

Prices shown are list prices and are subject to change without notice. Prices may also be changed without notice due to unforeseen cost increases of imported products, raw materials, or currency fluctuations. We carefully check pricing and product specifications, but occasionally errors can occur, therefore we reserve the right to change both without notice. We are not responsible for customer pricing errors. Some variations between picture and product may occur.

 

 Classes

By submitting this application to participate in one of N & M's training courses, you agree that you have read and agree and undertake to comply with all provisions of this Agreement. Before the start of training, you are required to provide the instructor present at the training sessions Two(2) hard copies of the agreement with original signatures along with a photo identification to confirm Client's identity. Additionally, N & M requires a photocopy of client's professional license or certificate, and/or other required credentials. Client shall not be allowed to be present in the classroom and take further training if the aforementioned documentation is not provided.

 

  Fees and Procedure for Registering for Training

Client agrees that N & M will charge client for one of the following programs and for the prices enumerated hereunder:

  1. Volume lash training 8hours (one day) – the price of this program shall be One Thousand Dollars ($1,000.00).
  1. Volume lash training 8hours + 4hours (two days) – the price of this program shall be Two Thousand Five Hundred Dollars ($2,500.00).
  1. Basic lash training 8hours + 8hours (two days) – the price of this program shall Two Thousand Five Hundred Dollars ($2,500.00).
  1. Microblading training 24hours (three days) - the price of this program shall be Four Thousand Five Hundred Dollars ($4,500.00):
  2. Microblading Masterclass training 24hours (three days) - the price of this program shall be based on the package purchased
    Silver Package, the price of this program shall be One Thousand Five Hundred Dollars ($1,500.00)
    Gold Package, the price of this program shall be Three Thousand Dollars ($3,000.00
    Platinum Package, the price of this program shall be Five Thousand Dollars ($5,000.00)
For all of the above classes, the fees shall be paid at the time of reserving the class.

 Payments

  1. Client must make full payment Fourteen (14) days prior to the training.
  2. If the program is less than two (2) weeks away at the time of registration, the Client will be advised that they must pay in full at registration.
  3. All Clients registering for a program on a waitlist, must be paid in full at the time of registration.

  All fees are non-refundable after the program and course have initiated.

Registration

  1. After a Client registers for a course on the N & M website, N & M will determine if the Client is initially eligible to register for the class. If the Client is found to be initially eligible, the Client will receive a confirmation e-mail to confirm receipt of their reservation request.
  2. Client must wait to be Officially Registered and confirm enrollment in a course. At this time, the Client is not enrolled in the course but considered pre-approved for registration. In order to be considered enrolled, the following conditions shall be satisfied:
  3. A return email with the mark "certified" with the date of training and confirmation of enrollment shall be sent to Client along with program description and contact information
  4. Within three (3) days of receipt of the e-mail stating the confirmation of enrollment, the Client is to pay the deposit stated for their program. Once the deposit is received timely after receiving the confirmation e-mail of enrollment, the Client is considered registered for the class.

 

Cancellation Policy

 

  1. Once the enrollment confirmation e-mail is received and the Client pays the deposit for the specific program, the deposit shall be considered non-refundable.
  2. In the event that the Client must reschedule, the Client may transfer their deposit to another class ONE-TIME only. The following time a transfer is requested, the transfer will be subject to a one-hundred-fifty-dollar ($150.00) penalty. N & M reserves the right to deny any and all transfer requests after two requests are made.
  3. In the event the Client must cancel the training, at the discretion of the Client, they may elect to instead spend the deposit on products sold by N & M in the amount of one-hundred- fifty-dollar ($150.00). At no time shall the value of the deposit paid for the purposes of usage for products sold by N & M exceed one-hundred-fifty-dollar ($150.00) in credit.

 

 Company Renounces Liability for Costs for Client

Company shall not be liable for any costs incurred by a potential client, including hotel reservations, flights, all transportation costs and housing costs in attending the training. Company denies any liability for the payment of any costs incurred by Client due to improper understanding of the mechanism for registration for training for the program.

 

 Fees Subject to Change

All fees are subject to change at any time by N &M. Various factors can affect a fee change. N & M shall inform the Client as soon as a fee change becomes applicable.

 

Disclaimer

EyeDesignStore.com reserves the right to change, delete, or otherwise modify the information which is represented without any prior notice. Persons receiving this information will make their own determination as to its suitability for their own purposes prior to use. In no event will EyeDesignStore.com be responsible for damages of any nature whatsoever resulting from the use of or reliance upon information from the products to which the information refers.